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POPULAR QUESTIONS

Please note that online and phone purchases are payable by credit card only and Mobile money. For outdoor events, we invite you to visit ticketkamer.com

The accepted credit cards are: Visa, Visa Debit, MasterCard and American Express It’s important to note that only the credit card holder is authorized to purchase tickets with his credit card. 

Please note that the debit MasterCard is not compatible with our system and cannot be used to purchase online and by telephone.

You can use MOMO/Orange Money.

We recommend that you carefully check your order before proceeding with the payment, because no exchange or refund will be accepted following your purchase.

A presale is an offer to make a purchase before the public on-sale. It’s an interesting opportunity to buy tickets. 

To take advantage of the ticketkamer presales, you only have to become an ticketkamer member by clicking on the “Sign Up” tab on ticketkamer.com. If a presale is available for the show that interests you, an email will be sent to you a few days before the scheduled on-sale date. 
Several other types of presales can be offered for each show. The main presales are those offered to the members of the artists fan clubs, by some credit card companies and by the event promoters. 
To take advantage of fan club presales, you must be a member of the artist’s fan club and visit the artist’s website to check if a presale will be offered to members. 
Please note that only a limited quantity of our ticket inventory is available during presales. Thus, having access to a presale doesn’t guarantee having access to seats or to better seats.

As an event approaches, the technical needs of the producers become more precise, which allows us to sell tickets that were originally not available for technical reasons. Furthermore, in the hours before an event, once the stage setup and the installation of the technical equipment are completed, ticketkamer and the producers adjust the capacity and release new tickets, space permitting. 

Consequently, it’s possible that tickets closer to the stage will be available after your purchase. Be certain, though, that at the time you made your purchase, the best available tickets were those you have in your possession. 

Please note that, as indicated in our purchase contract available at ticketkamer.com, there is no exchange or refund once a ticket has been purchased.

For shows and other events, it’s impossible to know in advance how long each artist will remain on stage and how long the show will last. 

The length of the show is entirely at the discretion of the headlining artist and is subject to change without notice by the producers of the show. We recommend that you show up at the time on your ticket to be sure not to miss anything! Also, please note that the guest artists or the opening act of a show are always subject to change. 
Your ticket is valid for the headlining artist; we won’t issue any refund in the case of a change of guest artists.

In an on-sale context, when a client receives an offer of seats, our system temporarily blocks access to those seats to all other clients to prevent those seats from being sold to more than one fan. If the client decides not to accept the suggested selection or if the payment is refused, the seats that had been assigned to them will become available for purchase again.

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